Refund policy
No Refund Policy – Digital Goods
All sales of digital products are final and non-refundable. Due to the nature of digital goods, we do not offer refunds, exchanges, or returns once a purchase has been made and the product has been delivered or made available for download.
By completing your purchase, you acknowledge and agree that:
- You have read the product description thoroughly before purchasing.
- Digital products cannot be "returned" once accessed or downloaded.
- No refunds will be issued for accidental purchases, change of mind, or failure to read the product description.
Crowdfunding Contributions
Contributions made through third-party crowdfunding platforms (e.g., Indiegogo) are governed by that platform's own refund and terms policies. Crowdfunding contributions are not purchases through our store and are not eligible for refunds through StarlitTunes.
Exceptions
We may consider a refund or replacement only in the following circumstances:
- The digital product is defective or corrupted and cannot be accessed.
- The product delivered is significantly different from what was described.
To request an exception, please contact us at starlittunes5@gmail.com within 7 days of purchase with proof of the issue.
DawnKeepers Hub Virtual Points
Butterfly Points, Elarion Seals, and other virtual items earned or traded within the DawnKeepers Hub have no monetary value and are not eligible for refunds, exchanges, or cash redemption.
Chargebacks
Filing a chargeback without first contacting us is considered a violation of these terms. We reserve the right to dispute any chargeback filed in bad faith.